Shipping Policy

Effective Date: September 22, 2026

Welcome to the official shipping policy of BB GARDEN TOOLS LIMITED, operator of our dedicated home gardening tools e-commerce platform at www.bbgardentoolsltd.com. Our team of gardening enthusiasts understands that waiting for your brand new go-to digging trowel, newly released pruner set, or latest garden gear to arrive is half the excitement of planning your next backyard or balcony growing project. This policy outlines all clear, transparent rules covering order processing, shipping coverage, delivery timelines, shipping fees, order tracking, delivery issue resolution, and other related arrangements, to help you plan your planting schedule without unnecessary confusion, and make sure every step from placing your order to unboxing your tools feels calm and joyful, just as we promise for all your gardening experiences. By completing a checkout and placing an order on our website, you confirm that you have read, understood, and agreed to all terms stated in this Shipping Policy.

1. Order Processing Timeline

Once we confirm your payment is successfully cleared for your order, our dedicated warehouse team will start processing your purchase within 1 to 2 working days. All ordered gardening tools will go through a double quality check process before packing: our team will verify that every item you selected is free of manufacturing defects, confirm that all accessories and included free gardening guides are added to your parcel, then seal the package with shockproof, eco-friendly packing materials to protect your tools from scuffs and damage during transit. We do not process shipping on weekends or New Zealand national public holidays, so any orders placed after 3PM on Friday or on public holidays will start being processed on the next available working day. You will receive an automated order confirmation email at your registered email address right after your payment goes through, so you can rest assured that your selected garden gear is already queued to be prepared for dispatch.

2. Shipping Coverage and Fee Structure

We offer multiple affordable shipping options tailored for different locations across New Zealand, and we also provide reasonable international shipping services for home gardeners in eligible South Pacific regions:

• ‌Local New Zealand Standard Shipping‌: For all delivery addresses within New Zealand, our standard shipping service has a flat rate of NZD 5. For any order total over NZD 75, your order automatically qualifies for free standard shipping, no extra discount code is required. The typical delivery window for standard service is 3 to 5 working days after your parcel is dispatched.
• ‌Local New Zealand Express Shipping‌: If you are eager to get your tools for an upcoming weekend planting project, you can select our express shipping service at checkout for a flat rate of NZD 12. Express orders will be prioritized for processing and dispatched within 1 working day, with the expected delivery time of 1 to 2 working days across most urban areas of New Zealand.
• ‌International Shipping‌: We currently support shipping to Fiji, Samoa, and other neighboring South Pacific islands. International shipping fees are calculated in real time at checkout based on the total weight of your order and your specific delivery address, and the usual delivery timeline ranges from 7 to 12 working days after dispatch. Please note that any local import duties, customs processing fees, or taxes charged by your destination country are the sole responsibility of the recipient, and we recommend you check your local import regulations before placing a cross-border order.

3. Order Tracking and Delivery Notifications

Right after your parcel leaves our warehouse and is handed over to our partnered courier service, we will send you a dispatch notification email that includes your unique order tracking number and a direct link to the courier’s official tracking page. You can enter this tracking number on our website’s dedicated order status page at any time, to view real-time updates of your parcel’s location, estimated delivery window, and any transit status changes. We will also send you automated SMS alerts to your provided contact phone number when your parcel is out for delivery on that day, and if our courier attempts delivery but finds no one available at your address, you will receive a notification with clear instructions on how to reschedule a new delivery time, or arrange to pick up your parcel at the nearest local courier pickup point.

4. Delivery Related Arrangements and Issue Resolution

We take full responsibility for ensuring your garden tools reach you in perfect, undamaged condition, and have established clear rules to resolve unexpected delivery issues smoothly:

• If your parcel arrives with obvious outer packaging damage, and the gardening tools inside are found to be scratched or broken, please take clear photos of the damaged package and broken items within 48 hours of signing for the delivery, then send the materials to our support team. We will work with our courier partner immediately to verify the issue, and arrange a replacement shipment for you at no extra cost.
• If your tracking information shows your parcel is marked as delivered but you never receive it, please contact us within 7 working days of the marked delivery date. Our team will launch a full investigation with the courier, and if the parcel is confirmed lost in transit, we will offer you the choice of a full re-shipment of your ordered items, or a full refund to your original payment account.
• Please double check that you enter the correct, complete shipping address and a valid contact phone number when placing your order. If you submit an incorrect address and request an address change after the parcel has already been dispatched, you will be responsible for paying the extra courier redirection fee charged by our delivery partner.

5. Contact Information for Shipping Inquiries

If you have any questions about shipping timelines, fee calculations, tracking status updates, or need help resolving a delivery related issue, you can reach our dedicated logistics support team through the following official channels:

• Company Name: BB GARDEN TOOLS LIMITED
• Official Website: www.bbgardentoolsltd.com
• Contact Email: mist@bbgardentoolsltd.com
• Physical Contact Address: 6 Flexman Place, Silverdale, Silverdale 0932, New Zealand
• Contact Phone Number: +64 9 426 4311

Our team will reply to your shipping related inquiry within 2 working days, to help make sure you get your new garden tools right on schedule, and can start your next planting adventure without unnecessary delays.