Terms of Service

Effective Date: September 22, 2026

Welcome to the official e-commerce website of BB GARDEN TOOLS LIMITED, accessible at www.bbgardentoolsltd.com. Our platform is built for home gardening enthusiasts across New Zealand and neighboring regions, dedicated to making daily watering and planting feel calm and joyful for every user, exactly as the tagline of our brand states. From our carefully curated garden trowels that serve as every gardener’s go-to digging tool, to our constantly updated new arrivals and best-selling gear widely recognized as Gardeners’ Top Go-To Gear, every product and feature on our website is designed to support your growing journey, no matter you are tending a small balcony herb plot or a large backyard raised bed.

These Terms of Service (hereinafter referred to as “Terms”) form a legally binding agreement between you, the user of this website, and BB GARDEN TOOLS LIMITED. By accessing, browsing, registering an account, placing an order, or using any services on our platform, you confirm that you are at least 18 years of age (or have reached the age of majority in your jurisdiction of residence), have the full legal capacity to enter into this agreement, and have read, fully understood, and agreed to be bound by every clause outlined in these Terms. If you do not agree with any part of these Terms, you must immediately stop accessing and using our website and all related services.

1. Service Scope and Platform Usage Rules

BB GARDEN TOOLS LIMITED operates this e-commerce platform to sell professionally curated, quality-verified gardening tools, growing supplies, and related gardening content to registered and guest users. All services we provide are only for your personal, non-commercial, household gardening use. You are not permitted to resell, distribute, or use any products purchased from our platform for commercial business operations without obtaining our prior written authorization.

When using our website, you agree that you will not:

• Violate any applicable local, national, or international laws, regulations, or legal orders during your use of the platform.
• Infringe upon the legal rights, including intellectual property rights, privacy rights, and reputation rights, of BB GARDEN TOOLS LIMITED or any third party users.
• Use any automated programs, scripts, bots, or unauthorized tools to scrape, crawl, or access our website data, interfere with the normal operation of our platform, or simulate fake user traffic or fake transaction records.
• Upload, spread, or publish any malicious code, computer virus, harmful content, or fraudulent information on our website, user comment sections, or customer support communication channels.
• Impersonate any other person, entity, or falsely state your affiliation with any individual or organization when creating an account or submitting information on our platform.
• Post malicious, unsubstantiated false reviews about our products or services to damage the brand reputation of BB GARDEN TOOLS LIMITED, or collude with others to conduct false transaction activities to obtain improper discounts or benefits.

We reserve the right to immediately suspend or permanently terminate your access to our platform at our sole discretion, if we determine that your behavior violates any of the above usage rules, and we will not bear any compensation liability for the service interruption caused by your rule violation.

2. User Account Registration and Management

Some core functions of our website, including saving your shopping cart, viewing your full order history, managing your personalized gardening preference settings, and accessing exclusive member discounts, require you to create a registered user account. When you register for an account, you must provide accurate, complete, and up-to-date personal information, including your full legal name, valid email address, and correct contact phone number.

You are fully responsible for maintaining the confidentiality of your account login credentials, including your account password, and all activities that occur under your account. You agree to immediately notify us via our official contact channel if you discover any unauthorized use of your account, or any other security breach related to your account status. BB GARDEN TOOLS LIMITED will not be liable for any loss or damage caused by your failure to protect your account information properly, but we will provide necessary support to help you resolve unauthorized account access issues once we receive your valid notification.

We reserve the right to reject account registration applications, cancel accounts that have been inactive for more than 24 consecutive months, or modify account access permissions, at our reasonable discretion, to maintain the security and operation order of our platform.

3. Product Information, Pricing, and Order Placement

We make every effort to ensure that all product descriptions, images, function introductions, parameter details, and display effects presented on [www.bbgardentoolsltd.com] are as accurate as possible. However, due to different screen display settings of various devices, slight color difference or minor detail inconsistency may exist between the online product image and the actual physical item, and these minor variances will not be regarded as product quality defects. All “Grab Yours Now” and “Grab Our New Tools Today” limited promotion events are only valid within the specified activity time period, and while stocks last for the featured new arrival items.

All product prices displayed on our website are denominated in New Zealand Dollars (NZD), unless otherwise explicitly marked. The prices do not include applicable goods and services taxes, or shipping and handling fees, which will be separately calculated and clearly displayed for you on the checkout page before you confirm your order and process payment. We reserve the right to adjust the product pricing, service fees, and promotion rules on our website at any time, without prior individual notice to users. The price that applies to your order will always be the valid price displayed on the checkout page at the exact moment you complete your payment.

After you select your desired gardening tools, fill in your valid shipping information, and successfully submit your order and complete the payment, a binding sales agreement is formed between you and BB GARDEN TOOLS LIMITED. We will send you an official order confirmation email to your registered email address promptly after the payment is verified. In very rare cases where a product you ordered is out of stock unexpectedly, or there is a clearly verifiable pricing typo on our website that leads to an abnormally low incorrect price, we reserve the right to cancel your order after notifying you within 2 working days, and issue a full refund back to your original payment account, without any further liability.

4. Payment Terms

All payments processed on our website are handled through our PCI-DSS certified third-party payment service providers, to ensure the security of your payment card and transaction data. BB GARDEN TOOLS LIMITED does not store the full sensitive credit card or debit card information of any users on our own servers. You confirm that you are the legal holder of the payment method you use to complete the transaction, and you have sufficient authorization to make the payment for your order.

If your payment transaction is flagged as high-risk fraud by our anti-fraud system, or the relevant payment issuer raises a legitimate dispute about the validity of the transaction, we reserve the right to temporarily suspend the processing of your order, and verify your identity and transaction legitimacy with you before proceeding with the subsequent dispatch arrangements.

5. Shipping, Returns, and Refund Rules

All shipping related arrangements for your order will be executed in strict accordance with our official Shipping Policy posted on our website. You agree that the delivery address and contact information you provide at checkout are complete and accurate, and you will bear all extra costs caused by incorrect address submission, failed delivery due to absence at the address, or other issues resulting from the information you provided.

All return and refund requests must comply with the rules specified in our official Refund and Returns Policy. You explicitly acknowledge that our core no-only-refund rule is a valid binding clause under these Terms. No standalone refund request that does not involve returning the physical product to our designated address and passing our quality inspection will be approved, unless we are legally required to do so by applicable laws and formal legal procedures. All eligible refunds will be processed to your original payment method within the timeline specified in our Refund and Returns Policy.

6. Intellectual Property Rights

All content published on [www.bbgardentoolsltd.com], including but not limited to website page designs, brand logos, product images, text descriptions including our brand slogans “Garden Joy Starts” and “Make daily watering and planting feel calm and joyful”, gardening tutorial content, website source code, software functions, and all other materials on the platform, are the exclusive intellectual property property of BB GARDEN TOOLS LIMITED. These contents are protected by New Zealand copyright law, international intellectual property treaties, and other related laws.

You are not permitted to copy, reproduce, distribute, modify, publicly display, repost to other third-party platforms, or use any of our protected intellectual property contents for commercial purposes, without obtaining our explicit prior written authorization. You may not remove or alter any copyright, trademark, or other proprietary notices contained in our platform content. Any unauthorized use of our intellectual property rights will constitute a serious infringement, and we reserve the right to pursue all legal remedies against the infringer to the fullest extent permitted by law.

If you choose to submit feedback, gardening experience sharing, product review content, or other user-generated content to our platform, you automatically grant BB GARDEN TOOLS LIMITED a perpetual, non-exclusive, royalty-free, worldwide license to use, reproduce, modify, publish, and display these contents for the purpose of promoting our gardening community and related business activities.

7. Disclaimers of Warranties

Our website and all services, products provided on the platform are delivered to you on an “as is” and “as available” basis, to the maximum extent permitted by applicable law. BB GARDEN TOOLS LIMITED does not make any express or implied warranties, including but not limited to implied warranties of merchantability, fitness for a specific gardening purpose, and non-infringement of third-party rights. We do not guarantee that the website operation will be completely uninterrupted, 100% error-free, or that the website server is completely free of computer viruses or other harmful components.

To the full extent permitted by law, BB GARDEN TOOLS LIMITED shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of gardening crops, business interruption losses, that arise out of or relate to your use of our website, products, or services. The total aggregate liability of BB GARDEN TOOLS LIMITED for any and all claims related to these Terms shall not exceed the total actual amount you paid for the specific order that triggers the relevant claim.

8. Modifications to Terms and Suspension of Services

We reserve the right to update, modify, or adjust these Terms at any time according to business operation needs, new legal regulatory requirements, or platform function upgrades. When we make material changes to these Terms, we will post the revised version on this Terms of Service page of our website, update the effective date at the top of the document, and send a prominent notification to all registered users via email. Your continued access to the website or use of our services after the revised Terms take effect will be deemed as your full acceptance of the modified clauses.

We also reserve the right to temporarily suspend the whole or partial services of our website for system maintenance, security upgrades, emergency incident handling, without prior notice, and we will try our best to minimize the impact of service suspension on your normal shopping experience.

9. Governing Law and Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of New Zealand. Any dispute, controversy, or claim arising out of or relating to these Terms, the use of our website, or the purchase of products from our platform, shall first be resolved through friendly negotiation between you and our team. If the dispute cannot be resolved through negotiation within 30 days, both parties agree that the dispute shall be submitted to the exclusive jurisdiction of the courts located in the jurisdiction where BB GARDEN TOOLS LIMITED is registered.

10. Contact Information

If you have any questions, concerns, or notices related to these Terms of Service, you can contact us through our official channels below:

• Company Name: BB GARDEN TOOLS LIMITED
• Official Website: www.bbgardentoolsltd.com
• Contact Email: mist@bbgardentoolsltd.com
• Physical Contact Address: 6 Flexman Place, Silverdale, Silverdale 0932, New Zealand
• Contact Phone Number: +64 9 426 4311

Our dedicated team will respond to your legitimate inquiry within 3 working days, to ensure all your rights and interests as a user of our gardening tools platform are fully protected.